At Mokeska Store, we strive to ensure you are completely satisfied with your purchase. If for any reason you need to return an item, we offer a straightforward return process.
Eligibility for Returns
- Returns must be initiated within 30 days of receiving the item.
- Items must be in their original condition: unused, unwashed, and with all tags attached.
- Items on sale or marked as final sale are not eligible for return.
Non-Returnable Items
- Gift cards.
- Customized or personalized items.
Return Process
- To initiate a return, please contact us at [email protected] with your order number and reason for the return.
- Once approved, we will provide the return shipping details.
- Vietnam Returns: 26 Dang Thai Mai, Dong Son, Dong Hoi, Quang Binh 510000, Vietnam.
- US Returns: 1333 West Industrial Drive, Coolidge, AZ 85128, United States.
- Once we receive and inspect the returned item, we will notify you about the status of your return.
- If the return is approved, you may choose to receive a refund or store credit.
Return Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.
- Shipping fees are non-refundable.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us immediately at [email protected]. We will arrange for a replacement or full refund at no additional cost to you.
For any additional questions or concerns regarding returns, please contact us at [email protected]. We aim to make your shopping experience with Mokeska Store easy and worry-free!