At Mokeska Store, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to assist you with a hassle-free refund process.
Eligibility for Refunds
- Refund requests must be made within 30 days of receiving your order.
- Items must be in their original condition: unused, unwashed, and with all tags attached.
- Sale items or final clearance items are not eligible for refunds.
Non-Refundable Items
- Gift cards.
- Customized or personalized items.
Refund Process
- To initiate a refund, contact us at [email protected] with your order number and reason for the return.
- After approval, we will provide return shipping instructions.
- Vietnam Returns: 26 Dang Thai Mai, Dong Son, Dong Hoi, Quang Binh 510000, Vietnam.
- US Returns: 1333 West Industrial Drive, Coolidge, AZ 85128, United States.
- Once we receive and inspect the returned item, we will notify you of the refund approval status.
- If approved, your refund will be processed within 7-10 business days to the original payment method.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received was defective or incorrect.
- Shipping costs are non-refundable.
Late or Missing Refunds
- If you haven’t received your refund, check your bank or contact your credit card company as processing times may vary.
- If you’ve done this and still haven’t received your refund, please contact us at [email protected].
For any further questions about our refund policy, don’t hesitate to reach out at [email protected]. We are here to ensure your shopping experience at Mokeska Store is nothing short of excellent!